A Complaint #1

submit

Dear Moderation Team,

My CIF account has been singled out for pre-moderation since the beginning of April.

I was initially advised that this action was taken due to non compliance with point 7 of the community standards. I was not entirely convinced by this explanation and the outcome of further attempts to post comments appear inconsistent with the justification put forward.

I wrote on April 8th appealing the decision to place me in moderation. This correspondence was ignored and I have received no indication regarding when or if this specialist screening process will end.

I am increasingly concerned that my treatment may be tainted by discrimination on grounds of political opinion and/or sex. I appears possible that I have been singled out for ‘pre-moderation’ treatment because of two contributions I made to discussions about gender equality that were removed by the moderation team.

Please advise me how to progress a complaint under the Guardian’s policy on equal opportunity provision to service providers.

Many thanks
Be seeing you,

EiB

progress

From: Community Suggestions <community.suggestions@guardian.co.uk>
Date: Tue, Apr 28, 2015 at 3:36 PM
Subject: Re: Equal Opportunity Complaint
To: community.suggestions@guardian.co.uk
Cc: cif.moderation@theguardian.com, eyeisbloke@gmail.com
Pre-moderation is a temporary measure, if you continue to comment within the guidelines set out in the community standards pre-moderation will be removed from your account.

Comments such as:
‘Dr Martin, are you aware of any research to establish if there is evidence of direct sex discrimination arising from the way moderators currently moderate?’

which break point 8 of the community standards:

8. Keep it relevant. We know that some conversations can be wide-ranging, but if you post something which is unrelated to the original topic (“off-topic”) then it may be removed, in order to keep the thread on track. This also applies to queries or comments about moderation, which should not be posted as comments.

make the case for removing pre-moderation from your account more difficult. Again if you comment within the guidelines set out in the community standards pre-moderation will be removed from your account. This is explained in the community FAQs and is the same system we apply to all accounts.

Best regards,

Frank
Community Moderator

second

Eye is Bloke <eyeisbloke@gmail.com>
Apr 28 (1 day ago)

to Community
Frank,

Thanks for replying. To clarify, I am requesting guidance on the process for raising a complaint under the Guardian’s equal opportunity policy?

I appreciate such things are a matter of interpretation but even so, I’d like to think that most people would consider the example you mention to be entirely ‘on topic’. I’ve re-read Dr Martin’s article and, with the greatest respect, I think it is highly disingenuous to interpret my comment as unrelated to the original topic.

One of my followers has advised that their account has been in ‘pre-moderation’ for 18 months which is not what I would describe as a temporary measure. A number of others have suggested they my treatment may be a consequence of others members of the ‘comment community’ attempting to have me blocked simply because they do not like my opinion. I would appreciate if this concern was taken seriously.

Be seeing you,

EiB

denied

 

Community Suggestions <community.suggestions@guardian.co.uk>
Apr 28 (1 day ago)

to me
Your comment was made in an article regarding extreme sexist abuse against women on social networks:
http://www.theguardian.com/commentisfree/2015/apr/23/women-are-silenced-online-just-as-in-real-life-it-will-take-more-than-twitter-to-change-that

The Guardian’s moderation policy is completely off topic in the context of this discussion. As clearly explained in the community standards which all commenters agree to abide by when registering on the site:
8. Keep it relevant. We know that some conversations can be wide-ranging, but if you post something which is unrelated to the original topic (“off-topic”) then it may be removed, in order to keep the thread on track. This also applies to queries or comments about moderation, which should not be posted as comments.

If the topic was the Guardian’s moderation policy or even a discussion about comment moderation in general your comment may have been kept, however that is not the topic of this article and in this case your comment was off topic. Pre-moderation is a temporary measure employed when we notice a pattern of behaviour which breaks the community standards, if we have no indication that a commenter’s comments will abide by the guidelines set out in the community standards we will not remove pre-moderation from their account. The fact that you are contesting what is clearly an off topic comment really doesn’t make it appear that your comments will abide by the community standards in the future.

We moderate transparently as set out in the community standards which, again, all commenters agree to when they register on the site, this includes moderating impartially based on the standards listed on the site and which I’ve quoted and explained in this circumstance as to why your comment was rejected and as to why your account is still pre-moderated.

I feel I’ve answered your question, due to the volume of e-mails we receive we can’t guarantee further correspondance on this issue.

Best regards,

Frank

omg

 

Eye is Bloke <eyeisbloke@gmail.com>
10:07 PM (22 hours ago)

to Community
Frank,

The leap required to conclude that my comment was about the the Guardian’s moderation policy is almost as significant as describing Dr Martin’s article as being about ‘extreme sexist abuse against women on social networks’.

I’m going to take your response as an indication that my complaint has been dismissed.
EiB

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